Delete your ZipZap Taxi account

Delete your account

Enter the mobile number you use to sign in to the ZipZap Taxi app. We’ll send you a one-time password (OTP) to confirm it’s you, and your account will be deleted as soon as you verify it.

Delete from the app

You can also delete your account inside the ZipZap Taxi app: open Settings and tap Delete Account, then confirm.

What gets deleted

• Your profile: name, phone number, email address, and profile photo.
• Verification (KYC) documents and bank details linked to your account.
• Your vehicles and drivers listed on the platform.
• Your login sessions and push-notification token — you are signed out on every device immediately.

What we keep, and for how long

Your account is deactivated as soon as you confirm: it can no longer be used to sign in and is removed from the marketplace. Your personal data is then permanently deleted within 30 days. Records we are legally required to keep — such as booking history, payment, subscription, and wallet transaction records needed for tax, accounting, and dispute resolution — may be retained for the period required by law, after which they are deleted.

Need help?

If you can’t receive the OTP or no longer have access to your registered number, email contact@zipzaptaxi.com from your registered email address with the subject “Delete my account”, and we’ll process your request within 7 working days.