Privacy Policy

1. Information we collect

To operate the platform and verify users, we collect:

• Account details: name, phone number, email address, and password/OTP verification data.
• Verification (KYC) documents: driving licence, vehicle registration certificate, permit, and insurance details for drivers, operators, and fleet owners.
• Business details: agency name, GST details (if applicable), and billing information for travel agents.
• Booking data: pickup/drop locations, vehicle category, dates, and pricing discussed on the platform.
• Device and usage data: app version, device type, push-notification token, and general usage logs for reliability and fraud prevention.

2. How we use this information

• To verify identity and eligibility before allowing a user to post or accept bookings.
• To connect travel agents with available fleet owners/drivers for a given route and vehicle category.
• To send booking alerts, status updates, and account notifications via push notification, SMS, or email.
• To investigate complaints, fraud, or policy violations.
• To improve platform reliability and fix issues.

3. Push notifications

The ZipZap app uses Firebase Cloud Messaging to deliver booking alerts and status updates. This means a device-level notification token is shared with our notification infrastructure so messages can be routed to the correct device. You can disable notifications at any time from your device settings, though this may delay your awareness of new bookings.

4. Who we share information with

• The other party to a booking — e.g., a travel agent sees the relevant details of the driver/vehicle assigned to their trip, and vice versa.
• Service providers who help us run the platform (cloud hosting, push notifications, payment processing), bound by confidentiality obligations.
• Authorities, where required by law, regulation, or a valid legal request.

We do not sell personal information to third parties.

5. Data retention

We retain account and verification data for as long as your account is active, and for a reasonable period afterward to meet legal, tax, and dispute-resolution requirements. You can request deletion of your account data, subject to any records we’re legally required to keep.

6. Security

We use reasonable technical and organisational measures — access controls, encrypted transmission, and restricted internal access — to protect your information. No system is completely secure, and we encourage you to keep your login credentials confidential.

7. Your rights

• Access the personal information we hold about you.
• Ask us to correct inaccurate details.
• Request deletion of your account and associated data.
• Withdraw consent for marketing communications at any time.

To exercise any of these, write to contact@zipzaptaxi.com.

8. Children’s privacy

ZipZap is a B2B platform intended for business users aged 18 and above. We do not knowingly collect information from minors.

9. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a revised “last updated” date.

10. Contact

Questions about this policy can be sent to contact@zipzaptaxi.com or +91 98887-99393.